COVID-19 Updates and Resources for CHWs

Connecting You With Local Resources and Updates

This is a time with many new and changing resources and this site can be a place where information can be updated as available. Where possible, links have been added to the primary sources for access to the most recent information.
The Fig Tree COVID-19 Resource Directory

Resource directory: Guide to congregations and community resources: supplement on COVID-19 Resources in Spokane County. This resource directory is being updated as frequently as possible.

Spokane Regional Health District COVID-19 Updates

SRHD COVID-19 hotline is 509.324.1409. To ask someone questions about COVID-19, call the Washington State Department of Health’s hotline at: 1.800.525.0127 press #.

Spokane County COVID Response

Daily updates on Spokane County's response to the COVID-19 outbreak. The site also has a list of resources and local information.

Washington State Coronavirus Response

This is Washington State’s official COVID-19 site, maintained by the state Joint Information Center. This site provides links to official information from a wide range of trusted sources, including government and community services.

COVID-19 Marshallese Educational Institute Site

This website has information and printable resources about COVID19 in the Marshallese language.

Greater Spokane, Inc.

Resources for local businesses.

Spokane Valley COVID-19 Response

The City of Spokane Valley is monitoring the coronavirus (COVID-19) pandemic to ensure the helpful information is shared and necessary steps are taken to promote the safety of residents and employees.

Airway Heights COVID-19 Response

The City of Airway Heights continues to monitor the latest information from the Spokane Regional Health District, Department of Health, and Center for Disease Control regarding COVID-19 coronavirus. We ask community members to stay informed, calm, and aware to keep you, your loved ones and our communities safe.

Eastern Washington 2-1-1 Updates

We are hoping that Eastern Washington can help support you and your staff in communicating changes to our community. We strive to give informed information to our callers but can only do so if you share it with us. Please contact us at 509.838.4651 x313438, if your agency is adding any additional services, has changes in service access or services provided so we can help relay information to callers during the current COVID-19 crisis.

Covid-19 Screening Locations in Spokane County

To provide more convenient access to screening for Spokane County residents, COVID-19 screening services are now being offered countywide. As of May 1, select CHAS, Providence, MultiCare (Rockwood and Indigo), Unify, Native Project, Kaiser Permanente and Franklin Park Urgent Care clinics are also offering COVID-19 screening and testing. During screening, healthcare professionals screen individuals for signs and symptoms of possible COVID-19 exposure and, if needed, test for the virus. Due to a limited number of testing supplies nationwide, current protocol requires that only those meeting testing criteria be tested. Each location follows their own protocols for providing screening. Some locations offer walk-in screening for anyone while others ask that you FIRST speak to a health care provider via phone or virtual visit. View the map below to learn more about each location, including those that are offering community testing regardless of insurance or provider status.

COVID-19 Rapid 15-Minute Testing

**This is not a free service. For free screening, see the above resource for drive through screening at the Spokane County Fairgrounds.** Updated 4/20/20, per website: Providence Express Care has opened appointment-only rapid testing centers in Spokane, WA for high-risk patients, healthcare workers and first responders exposed to COVID-19. If you are concerned you have COVID-19, a Providence Express Care Virtual provider can evaluate you, offer a treatment plan, and determine whether testing would be appropriate. If available, they will refer you to a testing facility in your local area. If you have insurance, please include your provider information and you will not be charged for a COVID-19 Express Care Virtual screening or COVID-19 test. Don’t have insurance? The uninsured self-pay rate for a COVID-19 screening visit is $49, and the cash price of the Abbott ID Now COVID-19 test is $60.

Dispatch Health

Our teams can test for COVID-19. However, tests will be administered when our providers deem appropriate. Samples are sent to a national lab for processing, and results can take up to 3-5 days. The lab we are using has FDA Emergency Use Authorization. Your insurance is billed directly for the test. Beneficiaries enrolled in Medicare should not have any out-of-pocket charges for the test under the new CARES Act. Our teams can treat people that have tested positive for COVID-19. Our medical teams can evaluate and treat your symptoms and secondary conditions. We have nearly all the capabilities of an emergency room and can administer IV fluids, prescribe medication, and more. We continue to treat everything we used to treat, and we're taking extra precautions. Our medical team arrives at your home with all the equipment and protective gear needed to treat common to complex injuries and illnesses during this crisis. From getting you stitched up to taking blood tests, we’re here to help.


Updated 4/28/20 via website: If you have COVID-19 symptoms (fever, cough or shortness of breath) or upper respiratory symptoms (sore throat, runny nose, nasal congestion), please use our e-Visit. MultiCare will waive any co-pays, co-insurance (if you have insurance coverage, we will bill it, however) or charges to you. If clinically appropriate, we will refer you to a site for further evaluation. Due to high visit volumes, response times may take up to one hour. If you are having severe breathing difficulties or a life-threatening emergency, please call 9-1-1 or visit the nearest emergency department.


Updated 4/28/20 via website: Our primary care and specialty providers are available through live video to provide a diagnosis, treatment plan and, if needed, a prescription, while ensuring you receive the same excellent care you're accustomed to with your medical group provider. Telephone consultations and safe, in-person visits may also be available, based on physician guidelines. If you think you have COVID-19, we encourage you to begin with our online coronavirus assessment tool. We developed a “chat” tool to help you assess your risk and connect you with a provider virtually if you are at a higher risk for the virus. We also have a number of COVID-19 testing centers, which can be located on this map. Before visiting one of our testing locations, please call ahead. Many of our locations do not accept walk-ins.

Kaiser Permanente

Kaiser Permanente members have many ways to get care without leaving the comfort of your home — including phone appointments and email. This allows you to still get great care while helping to address the community spread of COVID-19. If you need to come in, we’re here for you — and we’re taking every precaution to keep our facilities safe. To book an in-person appointment, or if you’re concerned about your specific health condition, visit for your local information on appointments and 24/7 advice. If you’re a new member and haven’t selected a doctor yet, start by choosing your doctor at

Washington State Health Insurance

Updated 4/13/20: Insurance experts are available by phone to answer questions and get you enrolled. You can call them to get help or make an appointment. Apple Health enrollment is year-round. Customer support is available (but experiencing longer wait times) between 7:30 a.m. and 5:30 p.m. Monday - Friday at 1-855-923-4633; TTY 1-855-627-9604. As of Monday, March 16, the Better Health Together Office is closed until further notice for all in-person assistance. We will continue to help individuals by phone and email. For help with health insurance call (509) 340-9008.

CHAS Health

Updated 4/10/20: We are asking that community partners first direct potential patients to our clinical triage line at 444-8200. We will have greeters at all CHAS locations and will be directing community members with upper respiratory infection (“URI”) symptoms to the locations listed below regardless of whether they are established CHAS patients. When patients arrive at those designated “URI” sites they will be greeted at the entrance and asked a series of screening questions. If indicated, they will be escorted to the tent to have additional screening and potential testing for COVID-19. Our URI screening and testing sites will be at the following clinic locations: Spokane Urgent Care – North – (5901 N. Lidgerwood); Spokane Urgent Care – Valley (1502 N. Vercler Rd.); Denny Murphy – (1001 W. 2nd Ave); Maple – (3919 N. Maple St.); Cheney – (1720 2nd St); Deer Park – (401 S. Main Ave). CHAS has transitioned primarily to virtual visits for most appointment types, patients can call 444-8200 with any questions or to schedule an appointment. All of our pharmacies are still open for prescription pick-up during our normal 8 am- 6 pm business hours.

The Native Project

Updated 4/15/20 per website:Starting Monday, March 23, 2020 our hours will be 8:00am-5:00pm. We are providing urgent care only and/or telehealth visits via Zoom Health only for medical and behavioral health. Please call for appointment. Call ahead for medications to the Pharmacy. We will mail your medications. We are suspending in-person Medical & Dental preventative care visits such as well child, well women, adult physicals, sports physicals, dental hygiene & chronic disease management. We have canceled all gatherings such as diabetes classes, substance use disorder and counseling groups. We have canceled all Community Wellness evenings. We have canceled our Indian Youth Leadership Camp for April 24-26, 2020 & will be rescheduling the camp at a later date which is TBD. If you have any questions, please contact our Clinic Director, Dylan Dressler at (509) 483-7535 for more information, assistance on Zoom & Patient Portal enrollment & access.

Providence House of Charity Clinic

Updated 4/28/20: The Providence Medical Group Charity Clinic (32 W. 2nd Ave) will be returning to normal hours May 4, 2020. We are still mediating the COVID 19 emergency and want you to be aware of our strategies. Please share the following- 1. Hours: 8 AM to 12:30 PM – (closed for lunch) reopen 1:30 PM to 5 PM; Monday, Tuesday, Thursday, Friday. 2. Closed every Wednesday. 3. We will continue to ask COVID questions to all who arrive at the clinic, unfortunately, this creates an outdoor waiting room. 4. We will continue to have all who enter the building wear a mask. 5. We follow the CDC guidelines and will COVID test if the patient is experiencing any of the following. • Fever • Cough • Shortness of Breath • Sore throat • Diarrhea • Nausea • Muscle pain • Headache • New loss of taste or smell • Chills • Repeated shaking with chills Please send non-symptom patients for random testing to one of the CHAS locations- • Denny Murphy Clinic • Deer Park • Maple • Chas Urgent Care x2 Thank you all for the service you provide to the poor and vulnerable of Spokane.

Shriners Hospital for Children

Updated 4/30/20: Fracture clinic continues to operate with the following changes: Our expanded hours will be 7:30 a.m. to 10 a.m. No appointments will be taken. Patients will be seen based on time of arrival. See website for updated Covid-19 policies.

Breast Cervical Colon Health Program (BCCHP)

Updated 4/20/20: BCCHP is still taking applications for financial assistance with breast and cervical cancer screening and diagnostic services. They are also currently able to cover virtual appointments for those who are eligible for the program.

UnitedHealth Care, Community Outreach (Medicare Resources)

UnitedHealth Care Community Outreach is available by telephone only to assist those with Medicare resources. People are getting lost and confused in the system more than ever with the COVID crisis going on. We want to make sure our community partners and members know someone local is available to assist the best way we can. Call 509-481-1755, for assistance.

The Hub and Spoke Project with Multicare

Updated 4/16/20: Multicare is still accepting new patients for their medication assisted treatment program at this time. Call (509) 342-3300 for more information.




The toll free number is 1.877.266.1818. The priority of this 24/7 crisis line, which is accredited by the American Association of Suicidology, is to provide services for and on behalf of individuals whose health or safety is in danger because of a mental health or substance use condition and may need an assessment by a mental health professional. It is a crisis situation if you or someone you know: Is actively thinking about suicide or other self-harming behavior, or has already acted on these thoughts Is having thoughts of harming others Is in danger because of a mental health or substance use condition and is in need of an evaluation by a mental health professional for safety planning, which may include an assessment for outpatient or inpatient treatment Is unwilling to agree to voluntary help, and is in need of involuntary inpatient psychiatric or substance use disorder treatment

Frontier Behavioral Health

Updated 4/1/20: To enroll in behavioral healthcare services with FBH, please call 509.838.4651 for a phone-based intake assessment. Existing clients should call the same number for questions related to clinical appointments and medication management appointments.

.Ideal Option

.Updated 3/19/20: During the COVID-19 pandemic our clinics here in town will remain open, and we will be continuing taking on new patients & providing our normal services. We would also like to inform the community that we are here to help support it's members in any way possible during this time. For more information on Ideal Option please follow the link to

Compassionate Addiction Treatment

Compassionate Addiction Treatment is actively working on maintaining a safe and healthy space for our unhoused clients. We are currently limiting capacity within our center in order to maintain social distancing recommendations. Each person is greeted at the door and screened for fever and oxygen level so that we can support clients in accessing care as needed. Each person entering the building washes their hands for 20 seconds upon entry and is requested to do this throughout the day. We clean all commonly touched surfaces with a disinfectant every two hours.

Partners for Families and Children

We are still serving behavioral health clients remotely and “urgent" cases onsite at our CAC. Please contact 509-473-4810 for more information or to schedule an appointment. Partners is considered an "essential business", however our building is closed to the public during this time.

Recovery Cafe

Updated 4/15/20 per website: Following state and federal guidance regarding the COVID-19 virus outbreak, Recovery Cafe Spokane is currently closed to the public. Our staff and recovery coaches are available via telephone for all members. 509-960-8529 | Daily lunch and latte hours are suspended until further notice.

Alcoholics Anonymous Spokane

There are currently virtual meeting options in the Spokane area.

Northeast Washington Area of Narcotics Anonymous

We now have over 40 virtual meetings a week! Our Area has chosen to purchase a Zoom virtual meeting account. We can have up to 2 meetings at the same time. First come first served. If you are not able to access the internet it is possible to join the audio portion of the meeting via a phone.

Peer Spokane

Peer Spokane is busy online and on the phone. New members are calling to set up Peer Coaching. Julie is reaching out daily to our members. Justin is signing up members for FCS Employment and Housing. Many people are calling in for community resources. Our staff is busy setting up zoom meetings for our groups. If you have not heard from Justin or Julie call us. Peer Coaches are actively working on the phones. There are many 12-step meetings online all over the state. Not sure how to log in to a meeting online or get connected call us. Call us 509-867-3778

Certification Waiver for TANF, ABD, WFS and Food Assistance Effective April 24 and May 2020

As of April 24, 2020, the Department of Social and Health Services will extend the certification periods of households with Eligibility Reviews due in the month of April or May for six additional months, extending these certifications through October and November 2020. This applies to Temporary Assistance for Needy Families; Aged, Blind or Disabled and Housing Essential Needs; Working Family Support; and all Food Assistance programs. The department will also waive the Mid-Certification Review requirements in April and May, and benefits will continue through the end of certification periods while households meet all other eligibility requirements.

Classic Medicaid Eligibility

Apple Health renewals that have not been completed for March and April are being extended for three months. Benefits will also not close for recipients of Apple Health unless the individual requests their benefits be terminated, the individual is no longer a Washington state resident or the individual is deceased. Additional changes regarding Classic Medicaid eligibility to support clients include: Reinstating Medically Needy coverage if closed for no renewal within the last 30 days. Allowing a 30-day extension to provide verification of circumstances. Accepting self-attestation of income and resources at application, renewal and change of circumstances. Accepting self-attestation for medical expenses incurred needed to meet spenddown amounts for purposes of medically needy eligibility.

Aged Blind or Disabled (ABD)/Housing Essential Needs (HEN) Referral Programs

Effective March 18, 2020, DSHS suspended treatment monitoring and good cause for participation in medical treatment for ABD, participation in substance use assessment and treatment and participation in vocational rehabilitation. Effective March 26, 2020, DSHS postponed ABD disability reviews, modified HEN referral incapacity reviews and expanded medical evidence rules for eligibility purposes. Mental Incapacity Evaluation contracts have been amended to allow for telephonic psychological evaluations.

Temporary Assistance for Needy Families (TANF)/Workfirst

Time Limit Extensions – Effective April 1, 2020, DSHS expanded the Temporary Assistance for Needy Families 60-month Time Limit Extension to support families experiencing hardships due to the COVID-19 emergency. Families who exhausted 60 months on TANF cash assistance and are experiencing hardships due to COVID-19 will not be denied benefits. Temporary changes also include: suspending the WorkFirst sanction process, exempting WorkFirst participation for good cause, suspending home visits for the Teen Living Assessment, telephone WorkFirst orientations, continuing payment for WorkFirst work-study and community jobs participants.

Disaster Cash Assistance Program (DCAP)

On April 17, 2020, DSHS will begin administering the Disaster Cash Assistance Program (DCAP). The Governor’s declaration of a statewide emergency enables DSHS to offer the DCAP program to people who are not eligible for other cash programs. The assistance is available to all Washington families and people without children who meet the income and resource limits of the program. To be eligible for DCAP, a one-person household must have less than $363 in income after deductions are applied in the month of application. If an individual has no income and is resource-eligible, they may qualify for the maximum payment amount of $363 in DCAP.

Basic Food

The Community Services Division, the Home and Community Services Division and the Developmental Disabilities Administration of DSHS issued emergency food supplements for March and April benefits, starting April 4, 2020. Congress approved supplemental funding for recipients of food assistance in March and April 2020 due to the impacts of COVID-19. Recipients will get the difference between their regular monthly benefit and the maximum amount for their household size. For example, a two-person household that typically gets $200 per month in food benefits will receive an additional $155 in emergency benefits for March and April, bringing the monthly total to $355.

Spokane Food Resource Map

Second Harvest teamed up with Food Lifeline and Northwest Harvest to create a map of food banks and meal programs across Washington.

Pandemic EBT

Because schools have been closed due to COVID-19, families in Washington state will soon have food benefits available to them to help buy groceries while children have been home from school. Called Pandemic EBT, or P-EBT, these food benefits are available to families with children in grades K-12 who are eligible for schools’ free or reduced-price meal programs. The Public Charge rule does not apply to P-EBT benefits and will not impact immigration status. Families with children who are newly eligible for free or reduced-price school meals must fill out a meal application with their school district before June 30 and before they apply for P-EBT. Most families who already receive Supplemental Nutrition Assistance Program benefits, also known as SNAP or Basic Food in Washington state, and whose children already receive free or reduced-price meals do not need to apply. The P-EBT benefits – a one-time amount up to $399 per eligible child in each household – automatically will be deposited onto existing EBT cards in early July.

Spokane Schools Summer Food Service Program

Our SFSP will continue serving at our current 24 emergency meals sites and will work with principals and community partners to identify additional summer feeding locations. Typically the Summer Food Service Program is offered at approximately 42 sites throughout our community including parks, public pools, community centers, and apartment complexes.

East Valley Schools Meal Pick-Up

East Valley School District will be delivering meals to ALL children 1 to 18 years of age. East Valley school buses loaded with sack lunches will drive to these locations where children will meet the bus to pick up their grab-and-go sack lunch along with breakfast for the next day. In order to receive a lunch, each student needs to be present. There is no cost for the lunch and children do not need to be students of East Valley School District. SUMMER MEAL PROGRAM BEGINNING JUNE 15. Free grab and go sack lunches for kids 18 and younger provided by East Valley School District and free to-go activity kits provided by Spokane Valley Parks and Recreation. For more information cal 509.720.5200 or go to

West Valley Schools Meal Pick-Up

Starting June 22nd, we will shift our meal service to our summer meal program. We will continue to offer FREE breakfast and lunch to all children under 18 at West Valley High School and Centennial Middle School. Service will continue to be drive-through/walk-up from 11:00am-1:00pm and packaged to be consumed off-site. Meals will be available to pick up Monday-Thursday with two days’ worth of food being handed out on Thursdays. There will be no meal service the week of June 29th-July 3rd. Centennial Middle School will continue offering free meals through July 31st and West Valley High School will offer meal service through August 14th.

Central Valley Schools Meal Pick-Up

Kids, age 18 and under, can enjoy a free, nutritious, hot lunch and grab-and-go breakfast by drive-through or walk-up this summer. Weekdays, 11am-12:30pm at specific designated locations. Registration is not required. No ID or paperwork required. Children do not need to be a CVSD student to participate. Children must be present to pick up. SUMMER PROGRAM BEGINS June 15th

Mead Schools Meal Pick-Up

Our FREE Mead Eats program will continue into the summer using a modified model that includes three school locations (Brentwood, Evergreen & Shiloh Hills) plus two community locations (Deer Run apartments & North Spokane Library). The modified MEAD EATS model will begin on Monday, June 22 and run through August 20. Meals (breakfast & lunch) will be available Monday - Thursday, with two days worth of meals served each Thursday.

Cheney Schools Meal Pick-Up

The Cheney School district has released the schedule for its Simplified Summer Food Program for Children. All meals will be made available at no charge to attending children 1-18 years of age, with adults charged $4. Meals will be served at Cheney Middle School, 740 Betz Rd., from June 26-July 28, with no meals served July 4th. Breakfast is from 7:50 - 8:30 a.m., with lunch from 11:30-12:15 p.m. Monday-Friday.

Deer Park Schools Meal Pick-Up

For kids, summer is synonymous with fun, but it’s also a critical time for the academic and physical well-being of our children. During the summer break from school, many children are at a higher risk of going hungry. The Summer Meals Programs provides free meals for kids throughout the summer and can serve as an important source of nutrition for children and youth during the weeks of summer break. We’re calling all kids ages 1-18 to join us for nutritious summer meals at no charge at one of the following locations each day of the week from June 22nd through August 21st. No Meals Served at any location on July 3rd Call 509-464-5540 if you have questions about the programs or locations.

Fairfield Summer Lunch Program

The town of Fairfield will be offering a free summer lunch program for all children 18 years old and younger. Lunch will be served from 12:00 pm - 1:00 pm, Monday through Friday. Location: Fairfield Community Center, 304 E Main Street, Fairfield, WA 99012. Adults may purchase a meal for $4.00.

Spokane 311

If you are experiencing needs for food and other supplies related to the COVID-19 health emergency, the Regional Emergency Operations Center would like to connect you to resources near you. Please keep in mind this is a clearinghouse of information. Response and services are managed by individual agencies, not the City of Spokane or the Emergency Operations Center.

Fig Tree Interactive Map

Google Map with food banks, food stamps, school and senior meals, transportation, essentials, emergency contacts, grocery store hours for vulnerables in COVID-19 in Spokane County and surrounding areas.

Northwest Harvest Food Map

COVID-19 NOTICE: Many food programs have adjusted hours or services in response to the pandemic. Guests are strongly recommended to call ahead or check for updates online to confirm program availability before visiting.

COVID-19 Hunger Relief Distribution Updates

If and when Washington Food Coalition learns of any changes to services or distribution practices at hunger relief organizations, updates will be posted to this list.

Women, Infant & Children (WIC) Nutrition Program

WIC Remains Open During the COVID-19 Outbreak. WIC is OPEN and providing all services by telephone. We are enrolling new participants. Please call 509.324.1620 for information.

Food Fighters

Spokane Food Fighters is a grassroots effort that believes if given the opportunity, people will join in the FIGHT to end hunger a meal or two at a time. In unprecedented times when problems seem overwhelming and solutions seem too big to get your arms around, Spokane Food Fighters is here. In the oncoming days there will be more people than ever struggling with food insecurity. Spokane Food Fighters is for next day emergency meal needs for those who have not been able to be helped through channels like their school district, food pantries, 2nd Harvest or Meals on Wheels.

Mid-City Concerns

Updated 3/16/20: Mid-City Concerns Senior Center will be closed as of March 17th until it is deemed safe for senior social gatherings to resume. Based on the suggestions of our Government Officials, Health Agencies, and our Governor, we believe that closing is the best decision for our senior, staff, and volunteers While the Center is closed, we will be delivering warm meals to our Senior Center members and also allowing them to pick-up to go meal boxes between 11:30-12:30 from our location. We will remain in constant communication with them to assure they are healthy and not in need of any extra resources.

My Healthy Life

The My Healthy Life campaign is designed to support those in Spokane who are eligible for Supplemental Nutrition Assistance Program (SNAP) benefits, formerly known as food stamps, in reaching their individual goals to get healthier. We know the barriers you face when it comes to eating more fruits and veggies, getting more physical activity and drinking lower-fat milk and we have the simple tips and tricks you need to overcome those obstacles. This site also contains a locator to find stores, farmers markets and clinics that support food assistance and nutrition services.

Greater Spokane Meals on Wheels

In an effort to help slow the spread of COVID-19, Greater Spokane County Meals on Wheels is enacting some precautionary measures to protect our senior participants and still provide them with nutritious meals. As of March 20th, we are asking participants at our twelve Silver Cafes to sign up for home-delivered meals. This will enable us to ensure those who need meals are still receiving the nutrition they need but are limiting their exposure to individuals who may be caring the virus.

Meals on Wheels Spokane

Updated 6/3/20: Meals on Wheels Spokane is excited to announce the return of daily hot meal deliveries to our homebound seniors. As Spokane slowly returns to normal life after successfully lowering the curve we feel the timing is right to resume daily deliveries. We will follow standard COVID-19 procedures for our volunteers, including hand sanitizer application, face masks, health monitoring, and social distancing. With all these precautions put in place we can safely once again provide our seniors a warm meal with a warm smile. These daily interactions will also help them fight the social isolation they have been experiencing for too long. The transition will be done gradually over the first week in June to bring all the routes into normal daily meals by the 5th of June. We will also be starting to once again provide care management and welfare checks in the weeks ahead.We will continue to work with our seniors to keep them home and healthy.

Second Harvest Emergency Food Outlets

Find your neighborhood food bank. The COVID-19 pandemic is impacting service hours at some locations, so please call the number listed to confirm they will be open.

House of Charity

Updated 4/30/20: HOC will continue to operate our shelter sites with our modified COVID procedures. Please note we are only providing services and meals to the patrons that are sleeping at our sites in order to ensure proper social distancing and sanitation. We continue to fill beds as space opens up each night- we have not stopped taking people in when space opens up! Meals- Breakfast, Lunch & Dinner: Sack meals and hot meals will be consumed at the House of Charity shelter site outside in the courtyards. No tables will be set up in dining room. Clients will line up, wash hands, grab food and go outside. Other day services 7:30am – 7pm: Patrons will be asked to access the specific service they need and then be asked to hang out outside. Patrons will be allowed inside 5 people at a time, and may choose to access the showers/bathroom line and/or sign up for laundry & mail. There will be a line for bathrooms/showers, mail, and sign-ups at front desk for laundry. Laundry participants will be notified when laundry needs to be switched over. Clients can get in line for another service once their needs in the current line are met. The idea is to keep a flow going and not to have people laying down or sitting down inside. Fresh Air is the motto! Staff will be cleaning inside, monitoring courtyards and neighborhood, and picking up litter outside. Sidewalks will be power- washed daily. *MAIL: One Exception for those who do not stay at HOC: We are still handing out mail to people who do not sleep at the shelter Monday – Friday from 8-10:30am. We temporarily do not have the staff to hand out mail on the weekends, those patrons who want access to their mail outside of the designated times are encouraged to change their mailing address to a different location. We ask that folks line up on the green lines outside the gate, along the fence. Mail will be brought out to them.* .

SNAP Homeless Services

Updated 6/3/20: During this Coronavirus situation, we advise that you call our number first to determine if the office you are trying to reach is available for on-site appointments. In all cases, we want to practice social distancing, and options may be available to serve you over the phone. No need to venture out to a physical office until you receive confirmation from a SNAP staff member. Seven Locations, One Phone Number: 456-SNAP.

Spokane Homeless Resources

A resource list compiled with the help of the Spokane Homeless Coalition.

HFCA & St. Margaret's Shelter

In an attempt to protect our clients and staff, we are implementing the following changes to our HFCA walk-ins. 1. Those who have access to a phone will be given a packet to fill out and assigned a phone appointment. 2. Those who don't have access to a phone will be given a packet to fill out, assigned an appointment time and asked to come back when their appointment is scheduled. 3. We will not be having clients wait in our lobby. 4. When clients meet with staff, we will insure a 6-foot distance is maintained and areas will be kept sanitized in between appointments.

Internet Essentials

In response to the Coronavirus (COVID-19) emergency, Internet Essentials has increased speeds to 25/3 Mbps for all customers - no action is required. In addition, new customers will receive two months of free service.

Family Promise of Spokane

Updated 5/4/20: As a community organization, we strive to do everything we can to preserve the safety and health of our guests, volunteers, staff, and Spokane community. While we have not had any confirmed or suspected cases of COVID-19 among anyone connected to our organization (as of 5/1 at 4pm), we are monitoring the developments of the virus very closely. We have decided to implement a social distancing plan for Family Promise of Spokane to protect the health of our guests, staff, volunteers, and community as a whole and to play our part to slow the spread of this virus in our community.

Assurance Wireless Lifeline Assistance

Assurance Wireless, a federal Lifeline Assistance program brought to you by Virgin Mobile. Enrollment is available to individuals who qualify based on federal or state-specific eligibility criteria and is non-transferable. You may qualify based on household income or if you or a member of your household participates in certain public assistance programs like Medicaid, Food Stamps/SNAP or SSI.

SafeLink Lifeline Assistance

SafeLink is offering a free cell phone program through the federal government’s Lifeline program. Eligible households could receive 3GB data each month, unlimited texts each month, 350 voice minutes each month, and a cellphone. Because this crisis is rapidly evolving, we pledge to continuously monitor its impact on our customers and take appropriate steps to address their needs.

Revive Housing Assistance

Our Reentry Specialists may be able to qualify you for our new housing + employment services! The Foundational Community Supports (FCS) Supportive Housing and Supported Employment programs are available to Medicaid recipients who have struggled with mental health and/or addiction, currently or in their past. Our specialists will work with you to acquire and maintain a career in your desired field and support you to obtain housing in our community. Contact (509) 413-2950 or


Updated 6/3/20: We recognize that the impacts of COVID-19 will be felt far and wide and are still unfolding. While no one can predict the extent of the COVID-19 situation and its impact, we’re continuing to adapt and are committed to serving our customers well during this uncertain time. We know a growing number of our customers are hurting and struggling to make ends meet. We are here for you and want to support you. If you find yourself facing financial hardships, please give us a call at 1-800-227-9187. We’ll listen to each unique situation and work to identify ways to ease the burden. Avista's offices are currently closed.

The Tenants Union

Updated 6/3/20: If Spokane-area tenants are served with an eviction notice when they shouldn't be, call our office telephone number at 509-464-7620 and leave a voicemail. We are taking all tenant questions during clinic hours, Tuesdays & Wednesdays between 1:30-3:30 p.m. and Thursdays 10:30 a.m.-12:30 p.m. and speak directly to a tenant counselor at 509-319-0009. Our Spokane office is closed but all telephone calls and emails are sent to our homes and will be returned.

UGM Shelters

Updated 5/27/20: Phone# (509) 535-8510 Men's Shelter: continues to operate at a reduced capacity due to physical distancing requirements. We are limited to 120 men. We have generally had around 10 beds available each night. We also continue to serve bagged to-go meals to the public at 12 noon and 6pm daily. Beginning Monday, May 25th we are checking in new clients throughout the day again. Crisis Shelter for Women and Children: Continues to operate at a reduced capacity of 80 total clients, but, is always accepting emergency and DV check-ins. All services for clients remain the same as before COVID-19 restrictions were put in place.

Disaster Cash Assistance Program

As part of the state’s on-going response to the COVID-19, DSHS was this morning directed to activate the Disaster Cash Assistance Program to provide assistance to very low-income Washingtonians who are not able to immediately receive other cash benefits. This program will go into effect this Friday, April 17, 2020. It is not a requirement to have children in the home, disabilities, be pregnant or aged. People do not have to fill out an application for this program but call 1 877 501 2233 . Feel free to review our website as well. We interview 8-3 Monday through Friday.


Updated 3/19/20: WorkSource offices temporarily converting to all-virtual service to address the economic and health needs of our communities Starting Wed., March 18, 2020, WorkSource offices across Washington state (American Job Centers) will be closed for in-person customer service and will be adopting a virtual-only customer service model until the science and health guidance suggests it is safe to re-open for direct service.

Workforce Transitions

At this time of uncertainty, many of our vulnerable populations have already or are at risk of losing their employment. We at Spokane Community College want you to know we have programs that will allow vulnerable workers, TANF recipients, and SNAP (food) benefits to come to school Spring Quarter (online for at least the first two weeks) and that we have many, many grants that will likely cover the entire cost of their education! If someone you know or work with has been considering school and is being impacted by the trying times we are in, now could be the time to start or come back to school! We are meeting with students virtually, via the phone, or through email and would love to connect with anyone who might benefit from our programs. If you have questions, please don’t hesitate to reach out to me. Amme Paluch,,(509) 533-8210.

Compass Career Solutions

Resources for employment, housing, etc.

Unemployment Law Project

If you reside anywhere in Washington and are denied benefits, the Unemployment Law Project may be able to help you. Call us today at 206-441-9178, 509-624-9178, or toll free at 1(888) 441-9178.

Next Generation Zone

Staff will be reaching out to current students to discuss individual concerns and career plans. Our staff members are also available by phone at their regular office numbers, or by calling our main line, 509-340-7800. We are also working hard to put additional resources online.

Spokane COVID-19 Emergency Operations and Coordination Center

The Emergency Operations and Coordination Center is operated by a collaboration of agencies and organizations from across the Spokane area. While there are hundreds of employees coordinating the incident response, we are still in need of volunteers to help us support and protect our communities. For the safety of our volunteers, response staff, and the public, each position may require certain specialties.

Spokane COPS Volunteers

Right now in this time of being shut in, some of you may be concerned about an elderly person here in Spokane that you can't get to. We can help! You can call the COPS main office at 509-625-3300. We will use staff and volunteers to check in on the person you are concerned about, in person. While there, we will check and make sure they are ok and see if they need anything. If they need us to run and grab some groceries, pet food, medications or anything, we will be happy to do so. All staff and volunteers will be in marked vehicles, in uniform, with ID as protection for our vulnerable populations. This is based on availability of staff and volunteers, so we will do our best to check on all requests. We are here for you, the community, in this time of need.

Masonic Charities Video Calls

Updated 5/5/20: Washington Masonic Charities, invites you to participate in a group call/video chat series we’ve created to help you connect with others during this unprecedented situation. We can help each other by talking about and sharing our experiences. This is also a way to help the many people who may be feeling isolated with the many people who want to help. It is important for us to stay in touch and not get isolated. The group also shared resources for fact based news. Join us for our next meeting to hear what others are doing to stay positive, informed, and most of all, supported during this time. Topics change weekly so feel free to attend each week! Every Monday at 7pm and Thursday at 11am. Zoom Meeting You can use your computer by clicking here: or You can call in by dialing: 1-253-215-8782 Meeting ID: 634 063 0078 Password: 772523 Contact for more information.

Spokane Transportation Resources

The Spokane Transportation Collaborative put together this Getting There Guide to reference COVID-19 transportation services.

Family Resource Home Care

Since the beginning of the outbreak, we’ve carefully followed all updates and procedures from the Centers for Disease Control (CDC), Washington State and Idaho Departments of Health, local and county health departments and authorities, the Home Care Association of America, and other agencies and resources. We continue to do so to keep our clients and caregivers as safe as possible. The CDC currently recommends older adults remain in their homes. In-home caregivers can serve as a vital support system to keep seniors cared for and safe.

Goodwill Supportive Services for Veteran Families

Updated 3/25/20: We wanted to share that the Supportive Services for Veteran Families, SSVF is still able to serve homeless Veterans. We strongly encourage that any Veteran in need of assistance please contact the Hotline phone number rather than coming to our office. The Hotline phone number is 509-828-2449.We are open M-F 8-5. If you have any questions or concerns please also feel free to contact us. We are working quickly to provide safe housing and will continue to provide support to all the Veterans enrolled in SSVF. If someone does not have access to a phone they are able to come to our office anytime M-F, 8-5 at The Goodwill Administration office located at 130 E. Third Avenue. The SSVF Outreach team is available to go an meet a Veteran so please call the hotline if you need us to come to the Veteran.

RCRC Emergency Grant Funding for Justice-Involved Individuals

Updated 4/27/20: The Revive Center for Returning Citizens recently acquired a small grant from the Governor's Reentry Council to provide emergency support funding to individuals and families who have been released from Washington State prisons or jails in the last year! It has to go to people who are living in Spokane County. If you have people in need of emergency funding to cover rent, program fees, hygiene products, car payments, cell phone bills, etc., due to experiencing a hardship associated with the COVID-19 pandemic social and economic policy changes.

YMCA Community Cafe

A virtual space for people suffering from COVID-19 and their families or friends. This weekly café is a place of emotional and spiritual support and encouragement. It is a place to share resources and ideas of how to navigate the journey toward recovery together.


You can request masks for clinics and farmworkers by contacting the National Center for Farmworker Health at or through the Call for Health line at 1-800-377-9968. When doing so, please provide the following: • Organization Name • Contact info/address • Phone # • How many medical grade masks needed? • How many masks needed for Farmworkers?

Community Volunteer Coordination

Updated 3/19/20: United Way is working to coordinate volunteer efforts in the county through Volunteer Spokane. If you know of organizations that need volunteers, please send them to the Volunteer Spokane website,, to complete a short form. Second Harvest, for example, is in need of volunteers to pack and deliver food. If you know of folks who want to volunteer, please send them to the website.


Updated 6/1: As Spokane moves into Phase 2 of the Washington State Safe Start phased approach to reopening our state, we are pleased to announce that our main office will reopen today, Monday, June 1st. Details about the availability of services within each of our department areas are available on our website at In addition, we plan to continue to provide services remotely via phone, email, and video. We ask you to consider sharing this announcement throughout your networks to ensure those who need our services are aware of these recent changes.

Aging and Long Term Care of Eastern Washington

Updated 6/3/20: To reduce the spread of COVID-19, Aging and Long Term Care of Eastern Washington (ALTCEW) lobbies will be closed to the public until further notice. While our lobbies are closed, ALTCEW continues to operate as an agency providing essential services, partnering with caregivers who provide essential care. We appreciate your patience and apologize for any inconvenience as we respond to the COVID-19 situation.

Rural Resources

Our client, employee and community safety are of the upmost importance to Rural Resources. Therefore, effective immediately and until further notice, our staff and services are only available by appointment, calls or emails. If you would like to make an appointment or need information, please click on the Contact button located on the upper right of our page or email us at

Odyssey Youth Movement

Spokane's LGBTQ+ youth organization has shifted our drop-in programing to a digital format, keeping the metaphorical doors open for all young folks ages 13-24. Programming is facilitated by trained staff and volunteer mentors, and is open to current Odyssey participants as well as new youth who would like to join.

Spokane Public Schools Laptop Distribution

To support student learning for families without access to computers at home, Spokane Public Schools is checking out laptops to our students based on need and availability. At this time, we can offer one device per student, and up to two per family. Visit the SPS website to find internet options and where to access wifi hot spots if needed.

Big Table

Updated 3/23/20: Here are a few ideas focused on those in the restaurant and hospitality industry because those working hourly in restaurants and hotels top the list of those most vulnerable as the containment protocols lock into place... they have no safety net and instantly are in crisis. That said, several of these ideas could be easily adapted to care for other vulnerable people close to you.

Spokane Resource Center

Updated 4/8/20: The Spokane Resource Center (EnVision Center) is still taking calls for Housing Assistance. We are continuing to take calls for all the resources we provided in the office. If you have someone experiencing any need for help, please direct them towards us. We have staff answering the phones ready to help M-F 9a-5pm. Our number is 509-867-8188. We are also updating our Facebook Page and Website regularly with helpful resources.

Spokane Small Business Resources

On this section of our website, the City of Spokane is centralizing and putting at your fingertips the information on COVID-19 that is critical to our small businesses. Information is emerging and changing moment-by-moment, so we are providing static links to primary sources.

Innovia Foundation COVID-19 Response Fund

Local philanthropic, government, and business partners have joined together to create 2 COVID-19 Response and Recovery Funds that will rapidly deploy resources to community-based organizations at the frontlines of the region’s coronavirus outbreak in Eastern Washington and North Idaho. The funds are designed to complement the work of public health officials, medical providers, businesses and governments to expand regional capacity addressing the outbreak as effectively as possible.

Spokane County Department of Emergency Management

Numerous agencies continue working together on recovery efforts and we are encouraging citizens to our coordinated sites for the latest information. Facebook has a daily briefing at 10:00 a.m. on Facebook Live and records the videos for later viewing. Also connect with Twitter: @Spokanecovidresponse or email: When sending an email please describe your concern in the subject line. Is it a question? Concern? Please tell us so we can help as quickly and effectively as possible

Women’s Hearth Facility

Updated 6/1/20: The Women’s Hearth will begin opening slowly in the next two weeks, but with targeted services such as Responsible Renter classes, food bank, showers for campers, etc and case management by appointment. Call 455-4249 for current info.

Spokes of a Wheel

Updated 3/20/20: New Non-Profit “Spokes of a Wheel, Inc” is working on “adopt a homeless person or family” and help pay rent at a motel for 2 weeks to a month. If you want more information, contact Sarah Neelands at:

World Relief

Resources for Spokane's refugee population during the Covid 19 outbreak. Refugees can call with ANY question: 1-509-484-9829

Spokane International Translation

We will continue to provide on-site oral interpreting services for all our clients. Interpreters are receiving virtual training opportunities to increase their education on infection control and are learning how to keep you and your patients/clients safe during these times. We will continue providing telephonic interpreting services for both pre-scheduled appointments and urgent, on-demand appointments. Call our office at: 509-327-8064 and we will connect you! We are now offering video remote interpreting! Contact us today and we can get you set-up with this service. We are still providing document translation services. Call our office at: 509-327-8064 or email us at